As much as the content is king, we also could certainly write a book about the technology behind Westlaw.
Carrie Koppen, a manager of editorial operations for West, works within that world of innovation every day. She works with the team responsible for implementing the content and publishing pathway changes needed to keep Westlaw in optimal tune for legal professionals.
“It’s about allowing researchers to search the content on Westlaw more effectively, display it effectively, and create a better result for our customers,” said Koppen.
In this video clip, Koppen explains how the ‘aha moment’ for researchers is what her work is all about:
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