If you’ve been to AALL for the past three years, it’s likely that you know Bob Azman. Bob is the senior vice president of Customer Experience & Education for Thomson Reuters, Legal. Each year, he can be found at the front check-in desk at the Thomson Reuters booth, which affords him the chance to talk face-to-face with the thousands of customers that will come through during the show.
In this video, Bob tells us why it’s so important for him to be here: