Customer service is front and center at AALL

If you’ve been to AALL for the past three years, it’s likely that you know Bob Azman. Bob is the senior vice president of Customer Experience & Education for Thomson Reuters, Legal. Each year, he can be found at the front check-in desk at the Thomson Reuters booth, which affords him the chance to talk face-to-face with the thousands of customers that will come through during the show.

In this video, Bob tells us why it’s so important for him to be here:

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