As Yogi Berra once famously said, “It’s tough to make predictions, especially about the future.”
And so began the intentionally forward-looking 2010 ILTA Conference session today titled “The CIO in 2020: The Business Savvy Strategist.”
Though as panelist Marsha Stein of Ropes & Gray pointed out, the discussion of the CIO’s role should be less about 2020 and more about 2010.
“Law firms have changed,” Stein said. “We are all seeing a pressure to be more corporate and run our law firms like businesses… the challenges we’re talking about today are happening now.”
Technology, of course, remains the key. But panelists agreed that it’s more about what the technology can do. And what problems it solves.
“We’re entering an era where technology matters again,” said David Rigali of Thompson Coburn. “Business process re-engineering means something.”
“It’s the translation of the opportunities that technology provides,” added Peter Westerveld from Minter Ellison Lawyers.
Much of the discussion also involved how a CIO can gain standing in a firm by building and maintaining relationships with other firm leaders.
Jeffery K. Brandt a CIO consultant, said “You cannot be perceived as the fixer of the PCs, that’s not what you want to talk about with the partner… You have all these hats that you wear but you need to be able to communicate… that what you’re proposing as technology or services are going to resolve pain points within the firm.”
As for the notion that the CIO of the future will have less technical expertise or won’t always rise from the technical side, the panelists said it’s about getting and building a new base of business expertise.
“It’s not a roadblock [to come from the technical side],”said Stein. “You just need diferrent skills.”