Here at Thomson Reuters, developing new ways to listen to customers has become an ongoing trend throughout the year. Recently, Hubbard One designed an impressive way to hear from customers through its new Insight video series. The videos connect Hubbard One’s clients to the most innovative ideas and trends in legal marketing, business development and practice management through interviews with thought leaders in the industry.
Each video highlights industry issues and market trends related to Hubbard One’s customers’ needs, including:
Today, they are releasing the 9th video in the series which features an interview with Jennifer Skiver, Client Relations Manager at Latham & Watkins. This episode looks at the changing client landscape and explores innovative ways firms can enhance the client experience.
You can watch all of the Insight videos on the Hubbard One website.
Posted by Kristin Mitchell in:
Audio / Video | In Business | Industry trends | Video |
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Learning about your Nation’s Capitol can be fun – especially when you’re being led by a witty guide. Last night, 2011 Elite User Conference attendees went on a three hour Monuments by Moonlight tour packed with spectacular monuments and memorials.
The various groups were guided through sites such as the White House, the Capitol, Lincoln Memorial, Washington Monument, Korean War Memorial, Vietnam Memorial and World War II Memorial – all beautifully illuminated to provide an inspiring, and aesthetically pleasing, night on the town.
Did you go on the tour last night? If so, which part did you find most interesting?
Posted by Kristin Mitchell in:
Company Current | Events |
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Becoming more efficient in the law firm billing process is a trendy topic at the 2011 Elite User Conference – which is why many found the Alternative Fee Arrangements panel session so informative this morning.
Dan O’Day, senior director of Product Management for Elite, led the panel in a discussion about the many different alternative fee arrangements we see emerging in the legal billing industry. He talked about several different ways firms are billing their clients and their advantages and disadvantages and how each model can be used to maximize firm profits. Fixed or flat fees, capped fees, contingency fees, retainers, blended hourly rates, volume discounts and value based billing were highlighted as trends in legal billing.
Metrics, tracking and accountability steps were also suggested regarding alternative billing and how to “make it happen” in your firm. Dan closed with a last thought, “With money you can buy a clock, but not time. The legal profession becoming more efficient is in the best interest for everyone.”
What billing models are you seeing at your law firm – and which do you find most successful?
Posted by Kristin Mitchell in:
In Business | Industry trends |
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The U.S. Constitution is one of the most powerful and impactful documents in existence. It literally touches every American’s life, and has since its creation in 1787. Recently, I had the opportunity to view the document first-hand as part of a new exhibit, “We the People: The First Official Printing of the U.S. Constitution,” sponsored [...]
Earlier this week, we released our 2011 Annual Report in an interactive format available online at thomsonreuters.com. Along with information on the company’s financial performance as well as business unit overviews, this year’s annual report contains a variety of dynamic content including interviews with our new business leaders as well as stories of how we [...]
We’ve got a great episode for you this month, kicking off with our “Chaos in the Courts” segment that, believe it or not, is yet another story about the Heart Attack Grill in Las Vegas. Since our March podcast, another person has fallen victim to the establishment’s trademark bypass burger.
Then in our “On the Blawgs” [...]
